Returns & Warranty Policy
At Planet of the Vapes, we stand by our products with a 14-day satisfaction guarantee and comprehensive warranty support for all electronic devices. If you are not completely satisfied with your purchase, you can return unused items in their original packaging for a full refund or exchange.
Initiate Your Return
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Device
Securely place the item in its original packaging, ensuring all charging cables, manuals, and accessories are included to qualify for a full refund.
Ship to Service Center
Affix the provided shipping label to your package and drop it off at any authorized carrier location for tracked delivery back to our warehouse.
Inspection and Refund
Once our technicians verify the device condition, your refund or store credit will be processed within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing